Refunds & Exchanges

MNTL. does not offer size/colour refunds, nor do we accept exchanges for change of mind or circumstances.

Please note that we do offer exchanges and refunds where the products are -

  1. Faulty (Other than where the fault is caused by the Customer);

  2. Incorrectly Described (as determined by MNTL. at our sole discretion); or

  3. Incorrect Sizing (and we are unable to offer an exchange for the correct size).

FAULTY ITEMS 

Returns for Faulty items will be accepted where they are returned to our facility within 30 days of the purchase date. Items returned beyond this period will not be accepted by us, and will remain your responsibility. Returns will be accepted where the items are: 

  1. Unworn, Unused, Undamaged and Unmarked;

  2. With the original labels, tags and promotional items; and

  3. In their original condition and original packaging.

In the rare event that you receive a faulty item, you will be required to send photo evidence to contact@mntlmovement.com. If your claim is accepted, you will be offered a refund upon the item being received back into our facility. Please note that MNTL. has the right to assess the age and condition of the faulty item. Unless the item is deemed a genuine manufacturers fault, exchanges and refunds will not be provided.

Please post your return to:

ATTN: MNTL. Movement

PO BOX 6304

GCMC BUNDALL, AUSTRALIA 4217

PACKAGING 

Please ensure that the item you are returning is packaged adequately to ensure that it is not damaged during return delivery to our facility. 

REFUNDS

In the event that you receive a faulty item and we are unable to exchange that item for you, we will refund you. Refunds will be processed via your original payment method. Your refund will be processed as soon as we receive your faulty item(s) back at our facility. Please allow 3-10 working days after we receive that item for your refund to appear in your account.

COST OF RETURNS  

Please note that you are responsible for the costs of returning any item(s) to our facility. Any returned item(s) are your property and remain your responsibility until they reach our facility. 

In our experience, return parcels often get lost if you write ‘Return to Sender’. When placing your return, please include your details so that we can process the parcel when it arrives back in our facility. We recommend using a trackable or insured postage method. MNTL. will not be liable for items that do not reach our facility and cannot be tracked.